Policies

COVID-19 Response Measures

Anatomia Massage has implemented the following protocols to protect our clients, as well as the massage therapist working with you.

  • Clients must arrive 10 minutes before session and proceed to bathroom to wash hands.

  • Clients will be met outside the clinic for a temperature screening.

  • Massage therapists will be wearing masks at all times, clients are encouraged to do so as well upon entering the building.

  • Clients will be escorted to massage room where all further business, including medical intake forms, payment and rescheduling will be performed.

  • Clients will exit the space when business is concluded and proceed directly out of clinic with no unnecessary lingering.

  • Clients will have access to hand sanitizer if needed inside massage space.

Disinfection/Sanitation:

  • Anatomia Massage is adequately ventilated, which reduces the need for external ventilation.

  • All surfaces are wiped down between clients using EPA/CDC approved disinfecting wipes.

  • All sheets, pads and blankets are replaced and washed regularly.

  • Massage therapists will wear a mask for the duration of the massage, clients will not be expected to wear a mask but conversation should be kept to a minimum when/where possible.

Other CDC/WHO guidelines:

  • Clients who have traveled to high risk areas must quarantine for 14 days or provide a negative COVID-19 test result in order to schedule appointment.

  • Clients who are regularly in contact with travelers must quarantine for 14 days or provide a negative COVID-19 test result before scheduling an appointment.

  • Clients who have experienced any cold or flu like symptoms must quarantine for 14 days before scheduling an appointment regardless of type of illness.

  • Clients who are sick must reschedule appointments.

Reservation Policy

In order to book a massage, please contact Anatomia Massage directly at (530) 559-2979 or anatomiamassage@gmail.com. If you do not receive a response immediately, it is most likely because we are in session, but leave a message or text and you will get a response from as as soon as we are able.

Cancellation Policy

Our cancellation policy is 24 hours with no penalty. We understand that emergencies happen, people get sick, or sometimes the weather is crummy but as the time is blocked specifically for you, please be courteous and give us as much notification as you can if you intend to cancel. No shows may be subject to a $35 fee.

Insurance Coverage

Anatomia Massage unfortunately does not accept insurance, however, in some instances, you may qualify for reimbursement from your insurance company depending on the situation. Anatomia Massage will accept all major credit cards, including HSAs. Additionally, Anatomia Massage will provide you with a “superbill” upon request. A superbill is a full detailed description of the massage process, this can sometimes be submitted to an insurance company for reimbursement.

Check-In

If this is your first appointment with Anatomia Massage, please arrive at least 15 minutes early to fill out our Medical Health History form and/or answer questions with the therapist.

Facilities

Our office is located inside Excel Physical Therapy. This is a clinic location so please be mindful of the environment you are in. Anatomia Massage’s clients do not carry the same privileges as Excel’s patients. Meaning, the gym is not for our use, nor is the use of Excel’s reception personnel. Anatomia client’s may use the restrooms, the waiting rooms and the water.

Excel and Anatomia Massage both recognize the Health Insurance Portability and Accountability Act which means we follow the strictest guidelines to protect your privacy as well as the privacy of Excel’s patients.

Medical Concerns
Why do you have to fill out a Medical Health History for massage? Believe it or not, there are some health concerns that strictly prohibit Massage Therapy, or limit Massage Therapy. It is important for you to be thorough and complete when filling out the Medical Health History form as it is all the information Anatomia Massage will have to keep you safe as well as the therapist. We do not discriminate here at Anatomia Massage and your medical information will be protected by HIPAA.